Frequently Asked Questions

Shipping

Do you offer Express Shipping?

Yes we only offer Express Shipping whether it be in Australia or to an International location.

Do you offer International Shipping?

Yes we offer complimentary shipping to any destination around the world.

What are the shipping costs?

All shipping is FREE to anywhere in the world.

What shipping services do you use?

If you are based in Australia we use Australia Post Express Postage service for all our deliveries. You will receive a tracking number once production for your item is complete and ready to be shipped. 

For all current domestic delivery times please visit the Australia Post page below: 


Australia Post


For anyone located outside of Australia, we use several services including Fedex, TNT and DHL. We select the express options with each to ensure the fastest delivery times possible. You will receive a tracking number with the postage service selected once production for your item is complete and ready to be shipped. Delivery times will vary depending on each country however usually if there aren’t any delays, the estimated delivery date should be 3-6 business days.  

Are there any taxes or duties that I must pay?

This will depend on your country and the importation policies that are set in place. Prior to placing your order please check with local authorities to confirm these charges.

Returns & Exchanges

Can I return my ring if it’s not the right size?

Returns for a resize of a ring one to two (1-2) sizes up or down will be accepted. Any smaller or larger will mean the ring will have to be remade and this is not covered under the ‘Free Resizing’ offer. 

We cannot resize eternity rings or any ring that contains diamonds all the way around as these will need to be remade.

What is your return policy for Ready to Wear Fine Jewellery?

We are happy to offer a store credit for all Ready to Wear pieces purchased either in store or online. 


A store credit will only be provided if the following conditions are met: 

The item/s are in their original conditions: Unworn, not altered, scratch free and/or damaged.

The item/s are in their original packaging including the original Michael Arthur ring/bracelet/earring/necklace box and exterior case. 

Your order is returned to us within fourteen (14) days from your delivery date (30 for international customers).

Your Returns Form is completed with all the details required and included with your item

Any items that do not meet these criteria will not be valid for any return. 

It is our hope that you never receive a faulty item however if you do we will do our very best to rectify the situation as quickly as possible.  So we are able to best assist you please email your order number, images of the fault and a small description to eboutique@michaelarthur.com.au

If something you ordered has a minor fault, we will assist to organise a replacement or a repair. If your piece is deemed to have a major fault you have the option of a replacement or a credit note.

What is your return policy for Custom Pieces?

If you receive a custom designed piece and are not 100% satisfied, the item may be returned in exchange for a credit note. 

A credit note will only be provided if the following conditions are met: 

The item/s are in their original conditions: Unworn, not altered, scratch free and/or damaged.

The item/s are in their original packaging including the original Michael Arthur ring/bracelet/earring/necklace box and exterior case. 

Your order is returned to us within fourteen (14) days from your delivery date (30 for international customers).

Any items that do not meet these criteria will not be valid for any return. 

*For all custom made pieces the credit note will be provided to the value of the purchased item minus a 20% restocking fee. 

How long is my Store Credit valid for?

Store Credit is valid for 6 months and will be emailed as an online gift card to the same email address as you provided on your order.

Do you offer exchanges?

We do not offer exchanges. However, we will provide a store credit to purchase another item.

Do I need to pay for the return shipping?

Return shipping is at the customer’s expense. We recommend obtaining a copy of your return tracking information, as we do not accept responsibility for items that are lost or damaged in transit.

How do I return my item?

STEP 1: Ensure all of the conditions in our policy above are met 

STEP 2: Download, print and complete the Returns Form here (hyperlink ‘here’)

STEP 3: Return your item and the Returns Form ensuring a ‘Signature On Delivery’ as your delivery option. We recommend obtaining extra cover to insure your package. 

STEP 4: Once your item is received you will be emailed a credit code to use on your next purchase.

Pricing & Payments

What currency is your pricing in?

AUD

What forms of payment do you accept?

We accept all major credit cards including Visa, MasterCard and American Express (2% surcharge), as well as PayPal.

Boutique

Where is Michael Arthur located?

Michael Arthur is an Australian owned family business based in Sydney.

Can I visit the boutique?

Yes our head office and boutique is located at 236 Oxford Street, Paddington. You can make an appointment to speak to one of our consultants here (insert booking link).

Do you have an onsite jeweller and diamond specialists onsite?

Yes Michael Arthur is owned and run by an experienced jeweller and all the staff are trained in diamond grading.

Online Purchases

Can I design my own ring?

Yes! We have an easy to use online ring builder that allows you to design your own engagement ring with just a few clicks. You may select your own diamond, metal type and ring design.

Can I engrave my ring?

Yes you sure can! We offer free engraving on every engagement ring and wedding band. There will be section on the product page where you can provide your desired inscription prior to checkout. No returns on any piece of jewellery that has been engraved.

How do I find out my ring size?

To find out what your ring size is please view our Size Guide Design (insert hyperlink).

What happens if my ring is too big or too small?

Returns for a resize of a ring one to two (1-2) sizes up or down will be accepted. Any smaller or larger will mean the ring will have to be remade and this is not covered under the ‘Free Resizing’ offer. If the ring is more then 2 sizes large or smaller we will need to remake the ring and charges will apply.

We cannot resize eternity rings or any ring that contains diamonds all the way around as these will need to be remade.

What if I need help or have a question regarding my online purchase?

We are here to help. You may email us at anytime at eboutique@michaelarthur.com.au or if you’d prefer to speak to us over the phone please call +6128542 3886 between the hours below:

(AEST)

Monday: 10:00am – 6:00pm

Tuesday: 10:00am-6:00pm

Wednesday: 10:00am-6:00pm

Thursday: 10:00am- 6.00pm

Friday: 10:00am-6:00pm

Saturday: 9:00am-3:00pm

Sunday: Closed

Diamonds & Gemstones

What are the 4 Cs?

Clarity, Colour, Carat Weight and Cut. 


- WHAT IS DIAMOND CLARITY?

The clarity grade is based on any tiny natural identifiers found within a diamond.

Michael Arthur is very specific with diamonds he sets in his pieces and makes sure they are free from inclusions that are visible without magnification. We recommend these diamonds for the best performance and value for money.

The shape of a diamond can affect the importance of its clarity grade. While the facets of round and princess-cut diamond can hide certain imperfections, step-cut shapes – such as emerald and asscher-cuts – have large, open tables. If you are searching for a step-cut diamond, we suggest looking at those with clarity grades of VS2 or higher.


- WHAT IS DIAMOND COLOUR?

This grade refers to the pure white colour of a diamond, or its lack of color.

The less color within the diamond, the more rare and valuable it is likely to be. While D to F color grades are considered Colorless, an untrained eye could not easily spot color within G to I grades. If you are concerned about visible color and are considering platinum or white gold for the ring Michael Arthur recommends D-G to make sure there is no slight colour detected.


-WHAT IS DIAMOND CARAT WEIGHT?

Carat weight is a measure of a diamond’s weight, and a reflection of its size.


1 carat is equivalent to 200 milligrams. Because carat is a record of a diamond’s weight – not its size – two diamonds of slightly different sizes may have the same carat weight. A diamond’s size is also dependent on how evenly its weight is distributed, and the quality of its cut. Some diamonds are cut to maximize carat weight, resulting in less sparkle. A balance of quality in carat and cut is therefore recommended. Speak to Michael Arthur to discuss the ideal proportions of the diamond weight and shape you are looking at purchasing.


- WHAT IS DIAMOND CUT?

A quality cut grade allows a diamond to express its natural sparkle and beauty.

Cut refers to the quality of a diamond’s proportions, symmetry and also the shape of the diamond such as brilliant cut, princess cut etc.

These angles allow the diamond to capture light and reflect it, producing sparkle. If a diamond’s pavilion is too deep, for example, the center will be noticeably dark or if it is too shallow the diamond will leak light reducing the performance of the diamond.

If you want a truly brilliant diamond, consider those with cut grades of Excellent or Very good. Michael Arthur Diamonds only deal with diamonds with a cut grading of Very good or Excellent.

How do I know the diamond I purchase is authentic and true to the specs online?

Each diamond comes with a GIA report which contains a full scientific and unbiased assessment of your diamond’s 4Cs. GIA tests every diamond submitted to establish its authenticity as a diamond and whether it’s been subjected to treatments. GIA reports provide a full description of the diamond, including color, weight, measurements, and cutting style, and will disclose any known treatments.

What are GIA diamonds?

GIA diamond is a term you’ll find when engagement ring shopping – short for a diamond graded by GIA, the creator of the 4Cs and the independent, diamond authority. Learn more about GIA diamonds and why savvy shoppers rely on GIA here (link)

What is fluorescence in a diamond?

Fluorescence is the glow you sometimes see when an object emits visible light. Some diamonds fluoresce when they are exposed to ultraviolet (UV) rays from sources like the sun and fluorescent lamps. This can cause them to emit a bluish light or more rarely, a yellow or orangy light. Once the UV light source is removed, the diamond stops fluorescing. We work with diamonds that have Nil-Strong fluorescence and insure that there are no negative effects with diamonds that have fluorescence.

Are your diamonds conflict free?

Every piece of diamond jewellery we produce at Michael Arthur is certified and conflict-free. This means we purchase them from clean, legitimate sources we know and trust and who operate under the Kimberley Process Certification Scheme -hyperlink (https://www.kimberleyprocess.com/en/what-kp) and the System of Warranties.


This is serious behind-the-scenes business to ensure all diamonds Michael Arthur Diamonds provides you with are purchased under the highest ethical standards.


This international scheme was established and implemented by the United Nations in 2003 as an effort to eliminate the trade of conflict diamonds (also known as ‘blood’diamonds):

It outlines the regulations and all requirements that help prevent all sorts of illegal diamond trading.

It guarantees that any imported diamonds come with government-validated Kimberley Process certificates stating the diamonds are conflict-free.

It confirms all diamonds have been transported from the source in sealed containers that are tamper resistant.

The Kimberley Process members account for approximately 99% of the global production of rough diamonds.


-The System of Warranties


The System of Warranties is the diamond industry’s process to further guarantee that any diamonds that make their way to individual jewellers are conflict-free. When diamonds are imported into a country and are ready for trade are certified by companies such as GIA, HRD or DCLA who can guarantee that the stones are conflict free. Diamond dealers can provide warranty statements guaranteeing the loose diamonds, or the complete diamond jewellery, came from a legitimate source and are conflict-free.


In fact, all diamond traders and diamond manufacturers must keep copies of their invoices for the annual audits.

Do you offer Lab Grown Diamonds?

Yes we can provide a Lab Grown diamonds in place of natural diamonds. To enquire about pricing please email info@michaelarthur.com.au.

Do you offer Coloured Gemstones?

Yes we can provide almost any coloured gemstone. To enquire about a specific gemstone and pricing please email info@michaelarthur.com.au.